AI TERMS
AI RELATED TERMS AND CONDITIONS

These AI Related Terms and Conditions (the “Terms”) are issued by Deskfactors Inc., a Delaware C corporation, which offers the murphiconnect.ai platform to its customers and end users (“murphiconnect.ai,” “we,” “our,” or “us”). These Terms govern your use of the murphiconnect.ai platform, including its artificial intelligence powered features, related services, and all outputs generated thereby (collectively, the “Services”).

By accessing, using, or integrating the Services, customers, partners, and end users (collectively, “you” or “users”) expressly acknowledge and agree to be bound by these Terms, in addition to any applicable written agreements between you and murphiconnect.ai.

I. Provision and Nature of Services

1.1 Assistive Services. The Services provide artificial intelligence enabled functionality to assist healthcare providers, electronic health record (“EHR”) platforms, revenue cycle management (“RCM”) entities, and related organizations in automating workflows, supporting compliance, and enhancing clinical, financial, and operational processes.

1.2 Assistive Only. The Services are intended to function solely as assistive technologies and are not substitutes for professional judgment, institutional policies, or legal or regulatory obligations.

1.3 Mandatory Human Review. You retain sole and ultimate responsibility for reviewing, validating, and approving all outputs prior to reliance or implementation. Human review is mandatory.

II. Nature of AI Outputs and Limitations

2.1 Reasonable Efforts. murphiconnect.ai shall employ commercially reasonable efforts to generate accurate outputs.

2.2 Acknowledgments. You acknowledge and agree that:

(a) Outputs are modeled from inputs, instructions, and documents supplied by you.
(b) The platform incorporates advanced technologies, including Machine Learning (“ML”), Artificial Intelligence (“AI”) algorithms, Large Language Models (“LLMs”), Retrieval Augmented Generation (“RAG”), and other evolving methods.
(c) Due to the probabilistic nature of such technologies, outputs may be inaccurate, incomplete, inconsistent, biased, irrelevant, or otherwise inappropriate without human review.
(d) murphiconnect.ai makes no warranty or guarantee regarding the accuracy, reliability, consistency, suitability, timeliness, or fitness for any particular purpose of any output.

III. Responsibility for PHI and Sensitive Data

3.1 Scope. murphiconnect.ai may process Protected Health Information (“PHI”) as defined under HIPAA and other sensitive data in connection with the Services.

3.2 Your Responsibility. You are solely responsible for ensuring compliance with organizational PHI and data protection policies when uploading, processing, storing, or downloading PHI.

3.3 Devices and Networks. You shall:

(a) Follow your internal compliance and IT security policies before uploading or processing PHI.
(b) Access and handle PHI only via secure, authorized devices and organization approved networks.
(c) Strictly refrain from using personal devices, personal accounts, or unauthorized networks.

3.4 Exclusion of Liability. murphiconnect.ai assumes no responsibility or liability for PHI mishandled in violation of these obligations.

IV. No Liability for Reliance Without Human Review

murphiconnect.ai shall have no responsibility or liability for any reliance, decision, action, omission, or outcome resulting from use of outputs without human review, validation, and professional oversight.

V. AI Clinical Decision Support Disclaimer

i. Assistive Use Only. The Services support licensed healthcare professionals but do not diagnose, prescribe, or provide clinical treatment.
ii. No Reliance Without Clinical Review. Clinicians remain fully responsible for reviewing outputs, verifying recommendations, and making all medical decisions.
iii. No Warranties. murphiconnect.ai does not guarantee that outputs will be error free, clinically appropriate, or achieve specific outcomes. Use is at the user’s own risk.
iv. Limitation of Liability. murphiconnect.ai, its affiliates, licensors, and suppliers shall not be liable for malpractice claims, injuries, damages, or losses arising from reliance on outputs.
v. Clinician Acknowledgment. Clinicians acknowledge they retain sole responsibility for patient care and compliance with applicable law.
vi. Pass Through Disclaimer. Customers shall ensure that end users are presented with disclaimers stating:
• AI services are assistive only.
• AI services do not diagnose, prescribe, or make clinical decisions.
• Clinicians remain solely responsible for patient care decisions.
vii. Integration and Enforcement. Customers must integrate disclaimers into workflows and obtain acknowledgment before use.
viii. Indemnification. Customers and murphiconnect.ai shall indemnify and hold harmless each other against claims arising from misuse, except where caused by willful misconduct.

VI. Data Security, Storage, and Purging

6.1 Safeguards and Framework Alignment. murphiconnect.ai employs administrative, technical, and physical safeguards aligned with HIPAA, SOC 2 (annual compliance review in progress), and ISO 27001 frameworks.

6.1.1 Alignment means internal controls reference these frameworks but does not constitute certification unless separately attested.
6.1.2 Independent Assessments may occur and certifications may change.
6.1.3 Customers are responsible for their own due diligence.

6.2 No Absolute Guarantee. murphiconnect.ai does not guarantee prevention of unauthorized access or loss and disclaims liability to the maximum extent permitted by law.

6.3 Temporary Retention. murphiconnect.ai may retain contextual data, PHI, logs, and usage data as reasonably necessary to operate, improve, support, troubleshoot, bill, audit, monitor security, prevent fraud, and comply with law.

6.4 Deletion Upon Termination. murphiconnect.ai shall permanently delete customer specific contextual data and PHI within thirty days of termination, except where law requires retention.

6.5 Security Incidents. Notice will be provided without undue delay consistent with law and containment needs.

6.6 Customer Security Responsibilities. Customers are responsible for access controls, device security, policy enforcement, and notifying murphiconnect.ai of suspected misuse.

VII. Customer Responsibility for Output Retention

You are solely responsible for downloading and securely storing outputs. murphiconnect.ai does not guarantee long term storage.

VIII. Data Ownership

Customers retain full ownership of all inputs, PHI, and outputs. murphiconnect.ai claims no ownership.

IX. Intellectual Property and Use Restrictions

9.1 murphiconnect.ai retains all rights to its models, algorithms, software, and intellectual property.
9.2 Customers receive only a limited, non exclusive, non transferable license.
9.3 Reverse engineering, copying, sublicensing, modification, or resale is prohibited.

X. Limitation of Liability

10.1 To the maximum extent permitted by law, murphiconnect.ai shall not be liable for:
(a) Misuse or reliance on outputs.
(b) Improper handling of PHI.
(c) Reliance without human review.
(d) Regulatory or organizational failures.
(e) Any indirect, incidental, special, consequential, or punitive damages including lost profits, data, or opportunities.

10.2 Aggregate liability is limited to remedies stated in the applicable agreement.

XI. Customer and End User Obligations

You agree to:
(a) Use AI features responsibly and lawfully.
(b) Handle PHI only under approved organizational policies.
(c) Recognize outputs are assistive and require human review.
(d) Accept responsibility for actions or outcomes arising from use.

XII. AI Powered Assistive Technology

murphiconnect.ai is an assistive technology designed to streamline documentation, compliance, administrative, and financial workflows. It does not diagnose, treat, cure, or prevent disease. Outputs are informational and must be reviewed by licensed professionals. murphiconnect.ai is not Software as a Medical Device under FDA standards.

XIII. Changes to These Terms

13.1 murphiconnect.ai may modify these Terms at its discretion.
13.2 Changes become effective upon posting unless otherwise stated.
13.3 Legal, regulatory, safety, or security related changes may take effect immediately.
13.4 Continued use constitutes acceptance. If you do not agree, you must cease use and follow termination procedures.

XIV. Governing Law, Jurisdiction, and Dispute Resolution

14.1 Governed by the laws of the United States and the State of Delaware.
14.2 Disputes must first go to good faith mediation.
14.3 If unresolved, disputes proceed to binding arbitration under AAA rules in Delaware.
14.4 Enforcement actions shall be brought in U.S. federal or Delaware state courts.
14.5 Parties bear their own costs unless otherwise ordered.

XV. Contact Information

Deskfactors Inc. (murphiconnect.ai)
4804 Page Creek Lane
Durham, North Carolina 27703
Email: info@murphi.ai